Everything You Need to Run Your MSP
One platform. Eight powerful modules. Zero compromise. Explore the tools that help 500+ MSPs deliver exceptional managed services.
Real-Time Visibility Across Every Endpoint
Monitor all client devices from a unified dashboard with intelligent alerting, automated patch management, and proactive remediation workflows that keep downtime to zero.
- Agentless and agent-based monitoring for full coverage
- Automated patch management with approval workflows
- Custom alert thresholds with escalation policies
- Built-in scripting engine for automated remediation
RMM & Monitoring
Connect to Any Device in One Click
Provide instant, secure remote support with enterprise-grade encryption. Multi-monitor support, file transfer, and full session recording for compliance.
- Sub-second connection times with P2P optimization
- Multi-monitor support with seamless switching
- Full session recording and audit logging
- Unattended access with granular permission controls
Remote Access
Streamline Support from Request to Resolution
Purpose-built ticketing for MSPs with SLA management, time tracking, automated workflows, and a branded client portal that keeps everyone in the loop.
- SLA timers with automated breach notifications
- Integrated time tracking for accurate billing
- Client portal with ticket submission and status tracking
- Kanban, list, and calendar views for your team
Ticketing & Help Desk
Protect Clients with Proactive Security
Unified security scoring, vulnerability management, dark web monitoring, and compliance reporting — all from a single security operations center.
- Client-level security scorecards with trend tracking
- Dark web credential monitoring and alerting
- Vulnerability scanning with prioritized remediation
- Compliance reporting for SOC 2, HIPAA, and NIST
Security & Compliance
Secure Every Credential, Share Safely
AES-256 encrypted vault purpose-built for MSPs. Manage client credentials with role-based access, TOTP, and comprehensive audit trails.
- AES-256 encryption with zero-knowledge architecture
- Built-in TOTP authenticator for 2FA codes
- Role-based sharing with time-limited access
- Full audit trail for every credential interaction
Password Vault
Capture and Share Institutional Knowledge
Build a searchable library of procedures, runbooks, and documentation. Reduce tribal knowledge and onboard new technicians faster.
- Rich text editor with embedded media and code blocks
- Client-specific and internal knowledge separation
- Full-text search with tag-based organization
- Version history with rollback support
Knowledge Base
From Time Entry to Invoice in Seconds
Automatically capture billable time from tickets, generate professional invoices, and track MRR — all integrated with your accounting platform.
- Automatic time capture from ticket work logs
- Recurring and one-time invoice generation
- MRR and revenue analytics dashboard
- Integrations with QuickBooks, Xero, and FreshBooks
Billing & Invoicing
Track Every Asset Across Every Client
Automatic hardware and software inventory with lifecycle tracking, warranty management, and configuration documentation.
- Automatic discovery and inventory sync
- Hardware lifecycle and warranty tracking
- Software license management and compliance
- Network topology mapping and documentation
Asset Management
See ITOdin in action
Ready to consolidate your MSP tool stack? Start a free trial or book a personalized demo with our team.